Hospitality Volunteer

Type of Job

Volunteer

Job Location

Puerto Madero, Chis., Mexico

Placement

25 hours per week in exchange for one meal per day and beach front accommodation in a beautiful shared house (shared bedroom). A minimum commitment of two months is required. Immediate start. Discounts on surfboard hire, surf lessons, hotels and fitness activities.

Hospitality Volunteer

Site Type

Live Onsite

Reports to:

Volunteer & Youth Coordinator

Our Visión and Focus

Misión Surf is a social impact hotel and surf school, created to generate self-sustainable income for Mision Mexico Foundation and provide community outreach support to the youth and families of Puerto Madero. We are a small, 6-bedroom, beachfront property located 30 minutes outside of Tapachula, Chiapas.

Role Context

We are looking for individuals or a couple with hospitality experience to assist with guest engagement, cleaning, and taking photos for social media purposes.

Duties and Responsibilities

Mision Surf Hotel:

Expected:

  • Welcome and register guests on arrival.

  • Clean rooms, hallways and restrooms, replenishing supplies.

  • Clean all public areas, ensuring trash is not visible and safety is prioritised.

  • Respond at all times in a friendly, helpful manner to guests and other colleagues.

  • Take up any tasks assigned by management as and when needed.

  • Ensure the kitchen is kept clean and hygienic at all times.

When Required:

  • Assist with mealtimes, food prep and cooking.

  • Keep bathrooms clean.

  • Responds to guest requests and inquiries while in public areas.

  • Assists with other responsibilities and duties in the absence of other team members or other tasks assigned by management.

Maintenance & Laundry:

Expected:

  • Responsible for collecting and delivering linen and laundry.

  • Check all items for damage or stains and take appropriate action to rectify these issues.

  • Remove used bed linen and make up beds with clean linen.

  • Assist in the loading and unloading of dryers and sort out washed laundry items.

When Possible:

  • Assist with general maintenance and upkeep of the rooms, public spaces and hotel.

Administration:

Expected:

  • Suggest suitable travel options and local outings to guests.

  • Perform check ins with guests including copying of passports and inputting information into our shared excel booking form.

When Possible:

  • Assisting with admin work and promotion of Mision Surf.

Essential Criteria
  • Proven experience working in a hospitality setting, with customer service experience

  • Excellent interpersonal skills and attention to detail

  • Fluent in either English or Spanish, conversational in both languages is a bonus

  • Self-motivated and able to take responsibility for actions and duties

  • Valid ‘Working with Children Check’ / Criminal Records Check prior to placement.

  • 21 years or older

  • No drug use

Desirable Criteria

Full driving licence, with willingness to drive in Mexico if required

Additional Information

These roles are for an immediate start.

How to Apply

If you are interested in applying for this exciting opportunity please contact volunteer@misionmexico.org